Frequently Asked Questions
Henry is a telehealth service that makes it easy and affordable to get the medical care you need. We help people manage weight loss, perimenopause and testosterone hormone therapies, and erectile dysfunction, as well as other conditions. It’s easy to get started—just answer a few questions about your health and lifestyle goals, and we’ll connect you with an expert provider. If medically approved, you’ll get your prescribed medication by mail within a week. There’s no insurance required. Just a simple monthly bill with your provider visits, medication and supplies, and ongoing care included.
Henry makes it easy to get the personalized care you need in just a few steps. Answer a few questions about your health and goals. A licensed healthcare provider will review your information and recommend treatment if necessary. If prescribed, you’ll get your medication by mail within a few days. There’s no insurance stress or surprise bills. Just one monthly payment that includes your provider visit, medication and supplies, and ongoing care.
Henry is open to all adults! To use Henry, you must: Be 18 years or older. Have a demonstrated medical need for treatment. Live or have an address in one of the states we support.
Click any “Get Started” button and answer a few questions about your health and lifestyle goals. You’ll then be able to schedule a provider visit face-to-face with a video call, or depending on your home state, choose an independent provider review without a video call. You and your provider will be able to exchange messages through our secure patient portal.
No long-term contracts! Henry offers convenient monthly plans, as well as longer term plans for certain treatments. You can easily cancel any time.
Most people receive their medication within 8-10 business days after they speak to their provider. Just a heads up, people in California may experience longer fulfillment times because of additional compound testing requirements.
You can cancel at any time in your account page of the patient portal, by contacting our support team at ask@henrymeds.com, or by calling 909-787-2342. If you’re on a multi-month plan, you may be required to pay out the rest of your balance unless you’re unable to continue for medical-related reasons as determined by a healthcare provider.
Compounded medication is prescription medicine from a licensed provider that’s custom-made by a licensed pharmacist. Instead of a one-size-fits-all drug from big manufacturers, the pharmacist will mix or adjust ingredients in compounded medication to tailor to your specific needs. Because these medications are customized, they’re not FDA-approved in the same way as commercial drugs, but they do use FDA-approved ingredients.
No, you don’t need insurance! Henry makes it easy to get the care you need without having to deal with insurance claims. Your provider visits, medication and supplies, shipping, and ongoing care are all included in your plan price—without any hidden or surprise fees.
The information provided on this page is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition. Individual treatment plans and medication types, including compounded medications, are determined at the discretion of your healthcare provider based on your medical needs. Compounded medications are prepared by licensed pharmacies in accordance with applicable laws but are not reviewed by the U.S. Food and Drug Administration (FDA) for safety or efficacy. Results may vary. Subscription terms, including any applicable minimum commitment periods, are subject to the terms outlined at the time of enrollment. Henry Meds reserves the right to update pricing, product availability, and service terms at any time.