Frequently Asked Questions
General Questions
What is Henry?
Henry is a healthcare subscription service that provides our patients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.
Who can use Henry?
Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
How does it work?
Henry is designed to be more than a telehealth platform, but still simple for our patients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
What states is Henry available?
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
What if I'm having a medical emergency?
In an emergency, please call 9-1-1, or your local equivalent, immediately.
Medication & Services Questions
Provider & Clinician Questions
Pharmacy Questions
Cost & Financial Questions
How do I get my medication?
We work with a network of third-party compounding pharmacies to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Most compounded medications cannot be sent to a local pharmacy. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
Do I have to pay for my medication separately?
Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program. If you need a copy of your invoice, simply login to your Henry Meds account to download it. All of your invoices are available to download from the "Invoices" section at the top of the page.
What if I'm not approved for a medication?
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. Our providers are able to help you explore alternative treatment options at Henry Meds in the event you are not a good candidate for your selected treatment program.
Are there any other medications Henry does not offer?
Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
How do I see a provider?
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.
Do I get to pick my provider?
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
What if I want to see a different provider?
Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.
Is it legal to see a provider through the internet?
Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.
Do I actually have to talk to the provider?
Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new patient. All patients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Where will my prescriptions be filled?
Your prescription will be filled by one of our third-party compounding pharmacies and mailed directly to your shipping address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
What pharmacies does Henry Meds suggest?
We would suggest filling your prescriptions with our third-party compounding pharmacy partners. Should you choose to have your prescription filled at a local pharmacy of your choice, please be aware that Henry Meds cannot guarantee the quality of your experience or control any costs associated with the local pharmacy. Any charges imposed by the local pharmacy are not covered by your monthly subscription and will be your responsibility.
What if I want to use a local chain pharmacy?
The option to use a local chain pharmacy is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
How much does Henry Cost?
Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the Henry platform. Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.
Does Henry accept insurance?
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Patients are solely responsible for the cost of the service.
Are there any hidden fees?
No. The prices of our plans are displayed prominently on our website and when selecting the treatment option at sign-up. Patients in the multi-month pricing program will agree to recurring billing based on the selected term. Some treatments may have the option of a discounted multi-month contract that may be selected at the time of sign-up. However, some treatments may have non-mandatory add-on costs for additional medications as determined by your healthcare provider. Additionally, if you choose to fill your prescription outside of our suggested pharmacies, you may need to pay for the medication directly at the pharmacy.
Does Henry require a long-term contract?
All of our programs have a variety of contract and month-to-month options.
What if I need to cancel?
You can cancel any time in your customer account or by contacting our support team. Canceling before your contract term has ended will require payment of your remaining contract balance. Patients who are unable to continue the multi-month pricing program due to health-related issues, as determined by a healthcare provider, may cancel their commitment without incurring further charges. Contact our support team to learn more.
What if I have a question about my bill?
Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.
General Questions
What is Henry?
Henry is a healthcare subscription service that provides our patients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.
Who can use Henry?
Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
How does it work?
Henry is designed to be more than a telehealth platform, but still simple for our patients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
What states is Henry available?
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
What if I'm having a medical emergency?
In an emergency, please call 9-1-1, or your local equivalent, immediately.
Medication & Services Questions
Provider & Clinician Questions
Pharmacy Questions
Cost & Financial Questions
How do I get my medication?
We work with a network of third-party compounding pharmacies to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Most compounded medications cannot be sent to a local pharmacy. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
Do I have to pay for my medication separately?
Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program. If you need a copy of your invoice, simply login to your Henry Meds account to download it. All of your invoices are available to download from the "Invoices" section at the top of the page.
What if I'm not approved for a medication?
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. Our providers are able to help you explore alternative treatment options at Henry Meds in the event you are not a good candidate for your selected treatment program.
Are there any other medications Henry does not offer?
Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
How do I see a provider?
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.
Do I get to pick my provider?
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
What if I want to see a different provider?
Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.
Is it legal to see a provider through the internet?
Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.
Do I actually have to talk to the provider?
Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new patient. All patients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Where will my prescriptions be filled?
Your prescription will be filled by one of our third-party compounding pharmacies and mailed directly to your shipping address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
What pharmacies does Henry Meds suggest?
We would suggest filling your prescriptions with our third-party compounding pharmacy partners. Should you choose to have your prescription filled at a local pharmacy of your choice, please be aware that Henry Meds cannot guarantee the quality of your experience or control any costs associated with the local pharmacy. Any charges imposed by the local pharmacy are not covered by your monthly subscription and will be your responsibility.
What if I want to use a local chain pharmacy?
The option to use a local chain pharmacy is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
How much does Henry Cost?
Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the Henry platform. Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.
Does Henry accept insurance?
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Patients are solely responsible for the cost of the service.
Are there any hidden fees?
No. The prices of our plans are displayed prominently on our website and when selecting the treatment option at sign-up. Patients in the multi-month pricing program will agree to recurring billing based on the selected term. Some treatments may have the option of a discounted multi-month contract that may be selected at the time of sign-up. However, some treatments may have non-mandatory add-on costs for additional medications as determined by your healthcare provider. Additionally, if you choose to fill your prescription outside of our suggested pharmacies, you may need to pay for the medication directly at the pharmacy.
Does Henry require a long-term contract?
All of our programs have a variety of contract and month-to-month options.
What if I need to cancel?
You can cancel any time in your customer account or by contacting our support team. Canceling before your contract term has ended will require payment of your remaining contract balance. Patients who are unable to continue the multi-month pricing program due to health-related issues, as determined by a healthcare provider, may cancel their commitment without incurring further charges. Contact our support team to learn more.
What if I have a question about my bill?
Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.
General Questions
What is Henry?
Henry is a healthcare subscription service that provides our patients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.
Who can use Henry?
Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
How does it work?
Henry is designed to be more than a telehealth platform, but still simple for our patients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
What states is Henry available?
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
What if I'm having a medical emergency?
In an emergency, please call 9-1-1, or your local equivalent, immediately.
Medication & Services Questions
Provider & Clinician Questions
Pharmacy Questions
Cost & Financial Questions
How do I get my medication?
We work with a network of third-party compounding pharmacies to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Most compounded medications cannot be sent to a local pharmacy. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
Do I have to pay for my medication separately?
Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program. If you need a copy of your invoice, simply login to your Henry Meds account to download it. All of your invoices are available to download from the "Invoices" section at the top of the page.
What if I'm not approved for a medication?
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. Our providers are able to help you explore alternative treatment options at Henry Meds in the event you are not a good candidate for your selected treatment program.
Are there any other medications Henry does not offer?
Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
How do I see a provider?
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.
Do I get to pick my provider?
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
What if I want to see a different provider?
Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.
Is it legal to see a provider through the internet?
Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.
Do I actually have to talk to the provider?
Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new patient. All patients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Where will my prescriptions be filled?
Your prescription will be filled by one of our third-party compounding pharmacies and mailed directly to your shipping address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
What pharmacies does Henry Meds suggest?
We would suggest filling your prescriptions with our third-party compounding pharmacy partners. Should you choose to have your prescription filled at a local pharmacy of your choice, please be aware that Henry Meds cannot guarantee the quality of your experience or control any costs associated with the local pharmacy. Any charges imposed by the local pharmacy are not covered by your monthly subscription and will be your responsibility.
What if I want to use a local chain pharmacy?
The option to use a local chain pharmacy is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
How much does Henry Cost?
Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the Henry platform. Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.
Does Henry accept insurance?
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Patients are solely responsible for the cost of the service.
Are there any hidden fees?
No. The prices of our plans are displayed prominently on our website and when selecting the treatment option at sign-up. Patients in the multi-month pricing program will agree to recurring billing based on the selected term. Some treatments may have the option of a discounted multi-month contract that may be selected at the time of sign-up. However, some treatments may have non-mandatory add-on costs for additional medications as determined by your healthcare provider. Additionally, if you choose to fill your prescription outside of our suggested pharmacies, you may need to pay for the medication directly at the pharmacy.
Does Henry require a long-term contract?
All of our programs have a variety of contract and month-to-month options.
What if I need to cancel?
You can cancel any time in your customer account or by contacting our support team. Canceling before your contract term has ended will require payment of your remaining contract balance. Patients who are unable to continue the multi-month pricing program due to health-related issues, as determined by a healthcare provider, may cancel their commitment without incurring further charges. Contact our support team to learn more.
What if I have a question about my bill?
Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.