Frequently Asked Questions

General Questions

What is Henry?

Henry is a healthcare subscription service that provides our clients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.

Who can use Henry?

Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).

How does it work?

Henry is designed to be more than a telehealth platform, but still simple for our clients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.

What states is Henry available?

We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!

What if I'm having a medical emergency?

In an emergency, please call 9-1-1, or your local equivalent, immediately.

Medication & Services Questions

Provider & Clinician Questions

Pharmacy Questions

Cost & Financial Questions

How do I get my medication?

We work with a third-party compounding pharmacy to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. If you would like to have your prescription filled by a different pharmacy, our providers can fax your prescription in to a pharmacy of your choice. Please email Ask@HenryMeds.com for further assistance.

Do I have to pay for my medication separately?

Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program. If you need a copy of your invoice please contact us at Ask@HenryMeds.com and we will provide you with a copy.

What if I'm not approved for a medication?

Like a traditional clinic, payment is for the providers’ service and the provider’s time spent with you in a telehealth appointment. Payment does not guarantee the writing or dispensing of a prescription medication. In the event you are not approved, your provider is often able to offer alternative therapies that you may potentially be medically qualified for. In the event this is not satisfactory to you, we offer a 30-day money-back guarantee on all payments.

Are there any other medication Henry does not offer?

Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)

How do I see a provider?

After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.

Do I get to pick my provider?

Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.

What if I want to see a different provider?

Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.

Is it legal to see a provider through the internet?

Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.

Do I actually have to talk to the provider?

Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new client. All clients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.

Where will my prescriptions be filled?

You are able to take your prescription to a licensed pharmacy of your choosing. Please note, that if you go outside of Henry’s list of suggested pharmacies they may not honor your pricing from Henry Meds and therefore you would be required to pay the MSRP of the medication at the pharmacy.

What pharmacies does Henry Meds suggest?

Henry Meds works with a variety of licensed pharmacies in the United States. We always suggest choosing a LegitScript or NABP certified facility to ensure the highest standards and full compliance with state laws. Clients can view their prescriptions inside of their patient portal account. If you are having trouble accessing your patient portal account or cannot see your prescription, please contact the care coordination team.

What if I want to use a local chain pharmacy?

We can send your prescription to any pharmacy of your choice. Please note that most local pharmacies do not honor the pricing offered by Henry Meds and you may be required to pay out-of-pocket at the pharmacy to receive your medication. Henry Meds is unable to assist with these additional costs in the event you incur them.

How much does Henry Cost?

Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the Henry platform. Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.

Does Henry accept insurance?

We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.

Are there any hidden fees?

No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.

Does Henry require a long-term contract?

No. Henry is offered on a month-to-month basis. We do not require you to sign up for any specific length of time.

What if I need to cancel?

You can cancel anytime via our website. It’s that easy.

What if I have a question about my bill?

Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.

What is the age range for treatment?

GLP-1 Weight Managment programs require the patient to be at least 18 years of age, and no older than 75. Medical Weight Managment programs require the patient to be at least 18 years of age, and no older than 70. Testosterone Replacement Therapy (TRT) programs require the patient to be at least 30 years of age, and no older than 75. Insomnia programs require the patient to be at least 18 years of age, and no older than 65.