Frequently Asked Questions
General Questions
Henry is a healthcare subscription service that provides our patients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.
Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
Henry is designed to be more than a telehealth platform, but still simple for our patients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
In an emergency, please call 9-1-1, or your local equivalent, immediately.
Medication & Services Questions
Provider & Clinician Questions
Pharmacy Questions
Cost & Financial Questions
We work with a network of third-party compounding pharmacies to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Most compounded medications cannot be sent to a local pharmacy. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
No, program costs include the cost of medication, necessary medical supplies, healthcare provider visits, and shipping.
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. Our providers are able to help you explore alternative treatment options at Henry Meds in the event you are not a good candidate for your selected treatment program.
Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.
Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.
Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new patient. All patients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Your prescription will be filled by one of our third-party compounding pharmacies and mailed directly to your shipping address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
We would suggest filling your prescriptions with our third-party compounding pharmacy partners. Should you choose to have your prescription filled at a local pharmacy of your choice, please be aware that Henry Meds cannot guarantee the quality of your experience or control any costs associated with the local pharmacy. Any charges imposed by the local pharmacy are not covered by your monthly subscription and will be your responsibility.
The option to use a local chain pharmacy is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
Treatment prices are listed throughout our website and prominently displayed during checkout. Please refer to your preferred treatment page for pricing options, or visit Programs - Henry Meds.
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Patients are solely responsible for the cost of the service.
No. the prices of our plans are displayed prominently when selecting the treatment: Month-to-month $297 charged every month (automatically renews until canceled) Includes medication, supplies, shipping, and ongoing care. 6-month plan $1,482 charged every 6 months (auto-renews until cancelled) Equivalent to paying $247/month Includes 6 months of medication, supplies, shipping, and ongoing care. 12-month plan One-time payment of $2,364 Equivalent to paying $197/mo Includes 12 months of medication, supplies, shipping, and ongoing care.
No, we offer month-to-month plans for all treatments. These plans can be canceled at any time. We also offer 6- and 12-month plans for select treatment types, enabling us to pass additional savings on to the patient.
You can cancel any time in your customer account or by contacting our support team. Please see Henry Meds Terms of Service for treatment-specific cancellation policies.
Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.
General Questions
Henry is a healthcare subscription service that provides our patients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.
Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
Henry is designed to be more than a telehealth platform, but still simple for our patients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
In an emergency, please call 9-1-1, or your local equivalent, immediately.
Medication & Services Questions
Provider & Clinician Questions
Pharmacy Questions
Cost & Financial Questions
We work with a network of third-party compounding pharmacies to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Most compounded medications cannot be sent to a local pharmacy. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
No, program costs include the cost of medication, necessary medical supplies, healthcare provider visits, and shipping.
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. Our providers are able to help you explore alternative treatment options at Henry Meds in the event you are not a good candidate for your selected treatment program.
Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.
Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.
Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new patient. All patients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Your prescription will be filled by one of our third-party compounding pharmacies and mailed directly to your shipping address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
We would suggest filling your prescriptions with our third-party compounding pharmacy partners. Should you choose to have your prescription filled at a local pharmacy of your choice, please be aware that Henry Meds cannot guarantee the quality of your experience or control any costs associated with the local pharmacy. Any charges imposed by the local pharmacy are not covered by your monthly subscription and will be your responsibility.
The option to use a local chain pharmacy is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
Treatment prices are listed throughout our website and prominently displayed during checkout. Please refer to your preferred treatment page for pricing options, or visit Programs - Henry Meds.
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Patients are solely responsible for the cost of the service.
No. the prices of our plans are displayed prominently when selecting the treatment: Month-to-month $297 charged every month (automatically renews until canceled) Includes medication, supplies, shipping, and ongoing care. 6-month plan $1,482 charged every 6 months (auto-renews until cancelled) Equivalent to paying $247/month Includes 6 months of medication, supplies, shipping, and ongoing care. 12-month plan One-time payment of $2,364 Equivalent to paying $197/mo Includes 12 months of medication, supplies, shipping, and ongoing care.
No, we offer month-to-month plans for all treatments. These plans can be canceled at any time. We also offer 6- and 12-month plans for select treatment types, enabling us to pass additional savings on to the patient.
You can cancel any time in your customer account or by contacting our support team. Please see Henry Meds Terms of Service for treatment-specific cancellation policies.
Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.
General Questions
Henry is a healthcare subscription service that provides our patients with access to high-quality practitioners with a focus in holistic care for endocrine conditions for a fixed monthly-price.
Henry is open to everyone regardless of gender. To use Henry you must be: 1. 18 years old or older. 2. A resident or physically in one of the states that we provide services to. 3. A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).
Henry is designed to be more than a telehealth platform, but still simple for our patients. You can start treatment in three easy-steps. 1) Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment. 2) Speak to your new healthcare provider through a telehealth (audio-visual) appointment. 3) If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
We are constantly adding new states. If you attempt to sign-up and your state isn’t listed, check back soon!
In an emergency, please call 9-1-1, or your local equivalent, immediately.
Medication & Services Questions
Provider & Clinician Questions
Pharmacy Questions
Cost & Financial Questions
We work with a network of third-party compounding pharmacies to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Most compounded medications cannot be sent to a local pharmacy. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
No, program costs include the cost of medication, necessary medical supplies, healthcare provider visits, and shipping.
Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as appropriate. Our providers are able to help you explore alternative treatment options at Henry Meds in the event you are not a good candidate for your selected treatment program.
Though the majority of providers Henry works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate. Please speak to a provider locally who may be able to assess your condition. Henry does not offer or engage in any treatments involving: Prescription Narcotics (Opiates) Human Growth Hormone (GH/HGH) Cannabis/Medical Marijuana/CBD, and such Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system. Essentially you will have a video call with the provider.
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
Please contact us at Ask@HenryMeds.com and we will help schedule your appointment with a different provider.
Yes, depending on the specific state in question. Henry only operates in states where telehealth is allowed for this specific use-case.
Though some telehealth companies will send medication after filling out an online survey, the providers at Henry believe that is not an adequate way to make a diagnosis, especially for a new patient. All patients must speak to a provider through two-way audiovisual communication (video call). Henry integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Your prescription will be filled by one of our third-party compounding pharmacies and mailed directly to your shipping address on file. Some patients may be eligible to request that their prescription be sent to a local pharmacy of their choice. This option is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. Henry Meds cannot guarantee the quality or availability of medications provided by local pharmacies. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
We would suggest filling your prescriptions with our third-party compounding pharmacy partners. Should you choose to have your prescription filled at a local pharmacy of your choice, please be aware that Henry Meds cannot guarantee the quality of your experience or control any costs associated with the local pharmacy. Any charges imposed by the local pharmacy are not covered by your monthly subscription and will be your responsibility.
The option to use a local chain pharmacy is most commonly offered for commercially available medications. Please note that local pharmacy prescription costs are not included in your monthly subscription fees, and any charges will be the patient’s responsibility. If you are interested in having your prescription sent to a local pharmacy, please reach out to ask@henrymeds.com for further assistance.
Treatment prices are listed throughout our website and prominently displayed during checkout. Please refer to your preferred treatment page for pricing options, or visit Programs - Henry Meds.
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Patients are solely responsible for the cost of the service.
No. the prices of our plans are displayed prominently when selecting the treatment: Month-to-month $297 charged every month (automatically renews until canceled) Includes medication, supplies, shipping, and ongoing care. 6-month plan $1,482 charged every 6 months (auto-renews until cancelled) Equivalent to paying $247/month Includes 6 months of medication, supplies, shipping, and ongoing care. 12-month plan One-time payment of $2,364 Equivalent to paying $197/mo Includes 12 months of medication, supplies, shipping, and ongoing care.
No, we offer month-to-month plans for all treatments. These plans can be canceled at any time. We also offer 6- and 12-month plans for select treatment types, enabling us to pass additional savings on to the patient.
You can cancel any time in your customer account or by contacting our support team. Please see Henry Meds Terms of Service for treatment-specific cancellation policies.
Please email Ask@HenryMeds.com and one of our care coordinators will be happy to assist you.