Privacy Policy
Last updated: December 16, 2024
ADONIS HEALTH, INC. DBA HENRY MEDS IS LIMITED TO PROVIDING CONSULTATIONS FOR SPECIFIC NON-EMERGENCY MEDICAL CONDITIONS AND CONCERNS. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE DIAL 911 OR YOUR LOCAL MEDICAL PROVIDER.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES, OUR WEBSITE, OR OUR MOBILE APPLICATIONS.
IMPORTANT NOTE - The Notice of Privacy Practices is a separate document that governs how protected health information ("PHI") about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”). This Privacy Policy should be read in conjunction with the Notice of Privacy Practices to understand how both general personal information and PHI are handled under different circumstances.
I
Introduction
This Privacy Policy (the “Privacy Policy”) describes the types of information Adonis Health, Inc. dba Henry Meds and its affiliates, including certain affiliated professional entities (collectively, “Adonis”, “we”, “our”, or “us”) may collect from you or that you may provide when you use the HenryMeds.com website (“website”) or any of our mobile applications (collectively the “Platform”).
This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. By using the Platform, you also agree to the collection and use of your data as described in this Privacy Policy, including any sensitive health-related information where applicable.
This Privacy Policy does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. However, please note that third-party services or applications integrated with our Platform may collect, use, or share your data. We recommend reviewing the privacy policies of any third-party services you use to understand their data practices.
We are committed to protecting your privacy. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.
II
Information We Collect About You and How It’s Collected
A
Information About You and Your Health Care Treatment and Payment.
We collect several types of information from and about users of our Platform, including:
1
Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).
2
Health-related information, such as clinical history, treatment records, and any other communications exchanged in emails, texts, chats, or calls between you and us. This information will be handled in compliance with HIPAA and other applicable health privacy regulations.
3
Information about your Internet connection, the equipment you use to access our Platform, and usage details.
4
Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request.
B
Information We Share with Third Parties.
We collect this information:
1
Directly from you when you provide it to us.
2
Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).
3
From third-parties, including physicians, medical professionals, pharmacies, and partners such as Meta, Google Analytics, Google Ads, Chargebee, and Stripe. We may also receive information about you from your social media accounts if you use those accounts to sign-in to your account with us.
C
Information You Give to Us.
The information we collect on or through our Platform may include:
1
Information that we collect when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in this Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED.
2
Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.
3
Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. Adonis does not collect or store your full credit card details.
4
Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.
5
Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.
D
Your search queries on the Platform.
As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including:
1
Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.
2
Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.
3
Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties.
It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
1
Estimate how individuals access and use our Platform;
2
Store information about your preferences;
3
Speed up your searches; and
4
Recognize you when you return to our Platform.
As with many other websites and applications, our Platform may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns.
We may collect the following types of information about your visit including:
1
The domain from which you access the Internet;
2
IP address; operating system and information about the device or browser used when visiting the Platform;
3
Date and time of your visit;
4
Content you visited;
5
General location; and
6
Website (such as google.com or bing.com) and website referral source (such as email notice or social media site) that connected you to the Platform.
Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent).
Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears.
Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics.
We will not use cookies on their own, by themselves, and will not be used by Adonis to disclose your individual identity. Cookies help identify your browser to our servers when you use the Platform. We also use different types of first- and third-party cookies on the Platform. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Platform that our users find valuable. Additionally, we use cookies to personalize content and ads, to provide social media features and to analyze our traffic.
We share information about your browser’s use of our platform with social media, advertising, and analytics partners. This information is used to provide services better tailored to our users’ needs.
Social Media and Advertising Tools: We use tools that help us and our partners understand user interactions with advertisements and provide insights into how users access our platform across different devices. These tools may also use the data for advertising purposes in line with their privacy policies.
Web Analytics Services: Analytics tools are used to gather data about user behavior on our platform. These tools rely on cookies to analyze site usage and provide insights that help us improve our services.
Remarketing Services: Remarketing tools allow us to show advertisements that are relevant to your interests. They use data about your browsing behavior to deliver interest-based ads. You can typically customize or opt-out of these ads through your browser or other settings.
Payment Processors: To facilitate secure transactions, payment processing tools may use cookies that detect and prevent fraudulent activity. These cookies are temporary and typically expire within a short time frame.
Performance and Error Tracking: Additional tools are used to monitor the technical performance of our platform, track errors, and gather information that helps us improve functionality.
Advertising: We may use your browsing and shopping data to deliver ads tailored to your interests. This includes showing interest-based ads while browsing our platform or other sites. Currently, we do not recognize browser “do not track” signals.
Pixel Tags: We may also use pixel tags or similar technologies to collect aggregate or non-personal information. This data helps us understand traffic patterns and enhance your online experience.
If you have questions or would like to manage your preferences regarding these tools, please refer to the options available in your browser or device settings.
E
Information We Receive from Other Sources.
This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties and they sometimes provide information about you. We obtain information from such third-parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide health care services to you, such as a medical provider including your information when they message or communicate with other medical providers or Adonis).
In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. Adonis does not control the use of third-party technology or the resulting information and is not responsible for any actions or policies of such third parties.
Where permitted by applicable law, we may also receive Personal Information about you from third-party sources (e.g., lead generators) to determine whether an Adonis product or service is right for you and to send promotional emails to customers and prospective customers.
We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section III: HOW WE USE YOUR INFORMATION.
III
How We Use Your Information
We may use information collected about you, including Personal Information, in the following ways:
A
To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.
B
For treatment, payment, or healthcare operational purposes.
C
To communicate with you about our healthcare services and information, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).
D
To contact you if you receive healthcare services resulting from your use of the Platform.
E
To administer your account, including processing your payments and fulfilling your orders if you receive healthcare services, including treatment, resulting from your use of the Platform.
F
To operate the Platform and perform any services associated with the Platform, including providing you with technical support and to improve the Platform and our products and services.
G
To provide you with information that you have requested or to respond to your inquiries.
H
To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.
I
To measure or understand the effectiveness of communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from Adonis, surveys, newsletters, and other information.
J
To better understand our audience.
K
To enhance the safety and security or performance of our products and services. This includes verifying your identity, implementing safeguards to protect personal and health-related data, and preventing or detecting fraud or other unauthorized or illegal activities.
L
To design, develop, and communicate with you about our features, products, and services, or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
M
To notify you about changes to our services or the Platform.
N
To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us or any other person, or the copyright-protected content of the Platform.
O
For any purpose where you have given your consent (where legally required).
P
To comply with applicable federal, state, and other laws and regulations.
IV
Disclosure of Your Information
We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy as follows:
A
For treatment, payment, or healthcare operations purposes.
B
To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.
C
To service providers that assist us in the maintenance, improvement, and optimization of our Platform, such as service providers that help us run and maintain the technology and security infrastructure that support our Platform or that provide services such as email delivery, auditing, and similar services, in accordance with applicable privacy laws and security standards.
D
To medical providers, including without limitation, physicians, healthcare facilities and organizations, pharmacies, and laboratories that provide any services to you, including medical providers with whom you communicate and/or medical providers who review your information in providing healthcare services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.
E
To Adonis and its affiliated professional entities’ employees, or other third-parties who provide services to Adonis or an affiliated professional entity.
F
To our affiliates and their employees, including for the purpose of posting information or notifications about healthcare services in your account.
G
To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.
H
To third-party credit card processors via an encrypted connection so that they can process any payments by you.
I
To any third-parties we believe necessary or appropriate to comply with applicable laws.
J
To entities that assist us with marketing and advertising.
K
For any other purpose disclosed by us when you provide the information or with your consent.
L
If we are under a duty to disclose or share your Personal Information in order to comply with applicable law.
M
If we are under a duty to disclose or share your Personal Information to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of Adonis, our customers or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and identity verification to prevent unauthorized access to health-related information.
N
With respect to de-identified information, for any purpose without restriction.
O
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third-parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.
P
For any purpose related to our use of information as set forth in Section III: HOW WE USE YOUR INFORMATION.
V
Options About How We Use And Disclose Your Information
We strive to provide you with options regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:
A
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may then be inaccessible or may not function properly.
B
Do Not Track. We do not currently respond to “do not track” signals, but we may implement such features in the future to align with applicable privacy laws.
C
Promotional Offers from Adonis, its affiliates, or third-party partners. If you do not wish to have your contact information used by Adonis to promote our own products or services, you can unsubscribe by sending a message to privacy@henrymeds.com. If you are receiving email from Adonis or one of our third-party partners, but do not have an account with us, you can unsubscribe at the bottom of the email. If you are not able to unsubscribe online through one of those methods, please contact us and we can handle your request. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address in Section XI (Contact Information). If we have sent you a promotional email, you may unsubscribe by clicking in the unsubscribe link in the bottom of the email.
D
Mobile Alerts. Should you opt in, you agree to be contacted by or on behalf of Adonis and its affiliates, including our medical organizations, at the mobile number you have provided, including via phone call or text message, to receive transactional communications relating to the Platform or services we provide, and you recognize and acknowledge that text messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply. For help regarding the communications we exchange with you using your phone number, reach our customer care center at 909-787-2342 or ask@henrymeds.com.
E
SMS Marketing. By consenting to receive marketing text messages, which are subject to separate consent terms, you consent to receive recurring marketing text messages, which may relate to your health consultation and treatment that you receive through Adonis.
F
Social Media Account Sign On. To the extent that you choose to use a social media account application (such as Google, Facebook, or Apple) to create your online account on the Site or otherwise sign into the Site, you understand that if another person has access to your social media account, they will also have access to your account on the Site. That means that another person could access any personal information contained on the Site. It’s your decision about whether to give another person access to your social media account and whether to use that account to sign on to the Site. Additionally, if you use a social media account application to sign into the Site, you understand that the social media account application may send information from your social media account to Adonis.
VI
Data Security
We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Platform.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.
When you use our Platform there is a risk that your PHI will be stored unencrypted on your mobile device. We take a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device but we cannot guarantee that these safeguards work.
VII
Third-Party Platforms
Our Platform may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to third-party websites. Adonis encourages you to read the privacy statements and terms of service of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information.
ADONIS DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD-PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.
VIII
No Services To Persons Under The Age of 18
Adonis does not knowingly provide services to minors under the age of 18.
IX
California Resident Privacy Rights
As a resident of California, you have certain rights with respect to the collection of your Personal Information. For more information, about these rights, and how to exercise them, please see our privacy policy for California residents at https://henrymeds.com/ccpa/.
Your privacy rights under the CCPA do not apply to all information that we might collect, use or disclose. For example, the CCPA does not apply to PHI governed by HIPAA, “medical information” governed by the California Confidentiality of Medical Information Act (“CMIA”), or other patient information we maintain in the same manner as PHI or “medical information.” The CCPA also excludes other categories of information. When we collect, use or disclose information not covered by the CCPA, we do so as described in this Privacy Policy (excluding this Section IX) and our Notice of Privacy Practices. If you would like to learn more about how we collect, process, or disclose your information that is not covered by the CCPA, or to exercise the rights that may be available to you under HIPAA and other laws, please review this Privacy Policy (excluding this Section IX) and our Notice of Privacy Practices.
X
Revisions to Our Privacy Policy
We reserve the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last modified is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically monitoring and reviewing any updates to this Privacy Policy. Your continued use of our Platform after such amendments will be deemed your acknowledgment of these changes to this Privacy Policy.
XI
Contact Information
If you have any questions or comments about this Privacy Policy and our privacy practices, please contact privacy@henrymeds.com.